Service & Warranty

IMPORTANT INFORMATION!

Warranty & After sales service procedures:

GENERAL PROCEDURE:

Consult with the dealer or distributor from whom you purchased the product (except for Canada & USA, see below). In most cases the dealer or distributor will resolve your problem directly and efficiently. Find your closest distributor.
Otherwise, if more information is required, use the Contact Form to make contact directly with a TecMate representative.
Please provide detailed information, including selecting your country of residence, from whom / how you purchased the product, and exact product details such as product name & model / part number. If making contact for a possible warranty claim, please also provide proof of purchase / a copy of your invoice or receipt so that the purchase date can be verified. Otherwise, inspect the product and provide the serial number on a label or date stamp on the case of the product. The TecMate facility responsible for your country will make contact during normal office hours and assist further. DO NOT return the product without prior authorization (see RGA below).

USA & Canada: TecMate North America for Canada, and TecMate US Inc, for USA, directly manage after sales service for retail / consumer and professional / shop products. Please fill out the Contact Form for further assistance.

Other countries / regions without distribution: Please fill out the Contact Form to make contact directly with a TecMate representative. Please provide detailed information, including selecting your country of residence, from whom / how you purchased the product, and exact product details such as product name & model / part number. If making contact for a possible warranty claim, please also provide proof of purchase / a copy of your invoice or receipt so that the purchase date can be verified. Otherwise, inspect the product and provide the serial number on a label or date stamp on the case of the product. DO NOT return the product without prior authorization (see RGA below).

LIMITED WARRANTY:
TecMate (International) offers a limited warranty to the original purchaser at retail of this product. This limited warranty is not transferable. TecMate (International) warrants the product from date of purchase at retail against defective material or workmanship. See warranty period by product listed below.

If such should occur the unit will be repaired or replaced at the option of TecMate or its official regional representative. It is the obligation of the purchaser to forward the unit together with proof of purchase (see FAQ below), transportation or mailing costs prepaid (unless assessed by TecMate, see RGA & FAQ below) to a TecMate facility or the facility of its authorized representative in the country of purchase.

This limited warranty is void if the product is misused, subjected to careless handling, is modified (including supply and/or output cable or supplied accessories), has been misused or not used as specified and has suffered excessive wear and tear, or has suffered physical damage that rendered the product inoperable, or is repaired by anyone other than the factory or its authorized representative. TecMate (International) makes no warranty other than this limited warranty and expressly excludes any implied warranty including any warranty for consequential damages.

THIS IS THE ONLY EXPRESS LIMITED WARRANTY AND THE MANUFACTURER NEITHER ASSUMES NOR AUTHORIZES ANYONE TO ASSUME OR MAKE ANY OTHER OBLIGATION TOWARDS THE PRODUCT OTHER THAN THIS EXPRESS LIMITED WARRANTY. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.

Warranty by product or product group

AccuMate:	2 years
Diagnostic Tools (BatteryMate, CarbMate, IgnitionMate, SycnhroMate, TestMate, VacuumMate):	2 years
OptiMate PRO battery chargers:	2 years
OptiMate & OptiMate Lithium battery chargers:	3 years
OptiMate Acessories (OptiMate CABLE, OptiMate LED, OptiMate USB, OptiMate MONITOR, OptiMate TEST):	3 years

ADDITIONAL WARRANTY INFORMATION:

EUROPEAN WARRANTY: Within the first 14 days the consumer (the purchaser of the item(s)) has the right to reject the goods if they are not of satisfactory quality, not as described or not fit for purpose. This starts from the point the consumer has received the goods. If item(s) were purchased unseen (e.g. purchased from an internet reseller) then the consumer can also return the goods if it is not found to be suitable for their purposes. The consumer has an additional 14 days to return the goods to the seller (from whom the item(s) were directly purchased), starting from the point of notification. The consumer is entitled to full refund including standard carriage costs, including the cost to return the item to the seller. If purchased from a known internet reseller (e.g. Amazon), familiarize and follow their treturn procedures. If the customer has paid for special delivery the seller is only obliged to cover the standard carriage costs. The seller must refund within a reasonable time (14 days) following verified receipt of the goods.

If the purchased item(s) arrive damaged or faulty the consumer has the right to reject and/or request a replacement. IMPORTANT: The consumer has 14 days to notify the seller, 14 days following notification to return the item(s) as received, after which the seller has 14 days to refund or replace.

If the item becomes faulty within 6 months of receiving the goods due to a defect, then consumer has the right to repair or replacement as the defect is considered have been there at point of purchase. If the repair or replacement is not satisfactory or not performed within a reasonable timeframe, the consumer is entitled to a refund from the seller. The seller is entitled to deduct reasonable wear and tear from the refund amount. If the item becomes faulty 6 months after receipt of item(s) the onus is on the consumer to prove that the item was faulty when purchased.

If it was definitively proven the fault was deemed to have existed at point of sale, the seller cannot charge the consumer for the cost of repair or return.

WARRANTY / REPLACEMENT FOR PRODUCTS PURCHASED FROM AN INTERNET RESELLER: It remains the obligation of the purchaser, to make contact with the reseller and follow the internet reseller’s return / refund policy. TecMate is NOT responsible for any monetary refund at any time for products purchased from a reseller.

TecMate is not obliged to provide warranty related service within the allowable return period of the reseller. Warranty is only applicable within the country or region where TecMate, a TecMate subsidiary of TecMate or an official distribution partner or official reseller is located.

If more information / assistance is required, use the Contact Form to make contact directly with a TecMate representative.

RGA : AUTHORIZATION FOR RETURN – IN / OUT OF WARRANTY:

To authorize return for assessment, repair, or replacement of product to any global TecMate facility, an RGA # (Return Goods Authorization number) must be issued by TecMate, or a TecMate subsidiary, or its official distribution partner, to track progress.

DO NOT ship your product directly to a TecMate facility without an RGA # or prior authorization.

TecMate does not accept any responsibility for loss or damage to product returned without knowledge or authorization.

If an RGA has been issued by TecMate, one of its subsidiaries or authorized representive, it remains the obligation of the consumer to forward the unit together with proof of purchase (see FAQ below), transportation or mailing costs prepaid, to the TecMate facility or the facility of its authorized representative.

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